Privacy Policy

We collect personal details you provide voluntarily, such as your name, email address, phone number, shipping information, and project specifications when you place an order or request a quote.

We also gather non-personal data automatically, including browser type, device information, and site usage analytics to improve website performance and enhance user experience.

Your personal data enables us to provide quotations, fulfill orders, deliver products, and communicate updates about your project.

We may send occasional marketing communications or special offers. You can opt out at any time by following the unsubscribe instructions in the email or contacting us directly.

By providing your phone number, you may receive text messages from Custom Patch Lab strictly related to your quote requests, order status, or direct replies to messages you initiate. We do not send unsolicited promotional text messages.

We only text you in response to a message you send us first. You will never receive marketing or promotional SMS blasts from us — our texting is purely conversational and order-related.

To stop receiving text messages from us at any time, simply reply STOP, UNSUBSCRIBE, QUIT, CANCEL, or END to any message we send. After opting out, you will receive one final confirmation text and no further messages will be sent. You may re-subscribe at any time by texting START.

Message and data rates may apply depending on your mobile carrier and plan. Custom Patch Lab is not responsible for any charges incurred through your carrier. For questions about your plan, contact your mobile service provider.

We do not sell, rent, trade, or share your personal information with any third parties under any circumstances.

All information collected is used strictly within Custom Patch Lab for the purpose of providing our services, including processing your requests, fulfilling orders, and communicating with you directly.

Your data remains private and is never disclosed, distributed, or made accessible to any external individuals, organizations, or partners.

We implement industry-standard safeguards to protect your personal data from unauthorized access, alteration, or disclosure.

Information is retained only as long as necessary to fulfill orders, comply with legal obligations, or resolve disputes. When no longer needed, data is securely disposed of or anonymized.

You may request access to, correction of, or deletion of your personal data. You also have the right to withdraw consent for marketing communications at any time.

To exercise these rights, contact us at inquiry@custompatchlab.com. We aim to respond to all privacy-related requests within 30 days.

We may revise this Privacy Policy periodically to reflect regulatory changes or enhancements to our services. The “Last Updated” date will indicate when revisions take effect.

Continued use of our website after updates signifies your acceptance of the revised policy. Please review this page regularly for the most current information.